EMPLOYMENT
AT OUTCROSS
At Outcross, we’re always looking for passionate people who want to make a real impact on Australia’s livestock sector.
If Outcross sounds like the right fit for you, we’d love to connect.
Send your resume and a brief introduction to jobs@outcross.com.au – we’ll keep your information on file for future opportunities, or we might be in touch.
CURRENT VACANCIES
TECHNICAL CUSTOMER SUPPORT OFFICER
FULL TIME - ARMIDALE
ABOUT THE ROLE
You will provide technical and product support to customers via phone, email and screen sharing, troubleshooting software, network and hardware issues across our livestock software platforms.
Your responsibilities will include:
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Responding to and resolving customer support requests.
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Providing Level 2 technical support.
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Installing, configuring and updating software.
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Supporting hardware including RFID readers and weigh scales.
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Escalating complex technical issues when required.
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Documenting solutions and assisting with product testing.
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Identifying opportunities to improve systems and processes.
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Participating in an after-hours on-call roster.
The role may also include customer site visits and industry events, providing opportunities to build your knowledge of our customers and the livestock industry.
ABOUT YOU
You will be a capable problem-solver who can communicate technical information clearly and patiently. You will be comfortable managing competing priorities while taking ownership of customer issues through to resolution.
Ideally, you will have:
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At least two years’ experience in customer service, customer support or a similar role.
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Strong communication and relationship-building skills.
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A sound understanding of IT environments, including networks and client hardware.
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Strong technical, analytical and problem-solving skills.
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Good organisational, ticket management and time management skills.
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The ability to work effectively with customers, support staff and software developers.
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An undergraduate qualification in IT or a related discipline.
Experience with livestock software, agricultural technology or data collection in the livestock industry would be highly regarded.
APPLY NOW
Please submit your resume and a brief cover letter outlining your relevant technical support experience, approach to customer service, and interest in the role to:
A right to work in Australia is required.
